Customer Service Center
7x24hours customer service center, which can support information communication, improve clients’ satisfaction and products marketing, which provide clients professional services in price consultation, technical support, product complaints, repairs and spare parts inquiries.
User Experience day
Very three month, we have the experience day. On the user experience day, we take time to fully introduce our hot selling products and share our customer operation experience. Help you to understand Wings Machinery well and provide you with private customized construction solutions.
Private Customized Construction Solutions
We have years of loaders and forklifts experiences, so we can provide you efficient and highly customized solutions in selecting your ideal loader or forklifts.
The demand for differentiated construction is always there, and we spare no effort in helping you to select the right loaders and forklifts.
Timely production report
During production, we will provide production report every week, which keep clients updated with any new situation about their loaders or forklifts.
In order to meet clients’ every need, we provide professional transport delivery service. Which ensure each loaders and forklifts are well loaded and save transport cost for clients.
365x24 Year-round Service
Our service center are committed to year-round 24-hours service even during holidays. Our policy is: response within 15 minutes and job completion within 24 hours.
Spare Parts when you need
We have the spare parts centers, which can cover all of our loaders and forklifts. And spare parts be delivered within 72hours.
A quick maintenance check at the end of very day can make sure the machines will function properly in next day. We provide each kind machine’s maintenance check advice. As we know every second is precious and unexpected downtime can put a wrench in your schedule, this is why you should invest a little time to save a lot more.
Wings offers training for dealers and direct end users. We provide them with an opportunity to increase their knowledges of our loader and forklifts. We offer 3 levels training according to customers’ situation.
1.Basic training. This training is carry out online, which provide you a basic understanding of common problem solution or maintenance you meet.
2.The second level of training provides more detailed knowledge on products, including product operation and maintenance training, along with more in-depth training on hydraulic and electric systems.
3.The advanced level specifically focuses on main machine components and troubleshooting by model and range.